US Postal Service Mailing AddressHawaiian Kava Center, LLC
PO Box 26344
Honolulu, Hawaii 96825-6344
Telephone and EmailTel: (808) 256-5605
Return Policy and Terms
We will exchange or refund for defective items within the first 30 days. After 30 days we do not exchange or give refunds for any item we sell.
Any item that needs to be exchanged or refunded must be sent to us freight paid by customer. Shipping charges are non-refundable in any case as we cannot reclaim these fees from our shippers.
Customers are responsible to pay for any duties, taxes, customs and other clearance fees for orders shipped outside the USA.
We do not offer any type of insurance or warranty for damage caused to person, property or items used in conjunction with the products we sell.
Obtain a Return Merchandise Authorization (RMA) number from firstname.lastname@example.org before returning any merchandise. Note that we will not accept any merchandise sent without a RMA number.
All returns must be in original unused condition or else it will not be accepted.
Returns must be received within 10 days of the RMA’s issuance. Original shipping & handling charges are not refundable. Customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Hawaiian Kava Center LLC is not responsible for returned packages if lost by shipper.